Terms and conditions

• Nano Web: the business Nano Web, Rodezand 80, 3011 AN Rotterdam, the Netherlands, Chamber of Commerce (KvK) 73062545, VAT [VAT number], which provides SpaSlot under the trade name SpaSlot.
• Customer: the business that enters into an agreement with Nano Web for the use of SpaSlot.
• Service: the SpaSlot online booking system, including the booking widget, the management dashboard and the associated features, emails and support.
• Venue: a location of the customer for which SpaSlot is used.
• Guest: a person who makes a booking with the customer through the service.
• Agreement: the arrangement between Nano Web and the customer for the use of the service, including these terms and the data processing agreement.

These terms apply to every quote, proposal and agreement relating to SpaSlot. The customer’s own terms and conditions do not apply unless we have agreed so in writing. If written arrangements deviate from these terms, those arrangements take precedence.

The agreement is formed when the customer accepts a proposal or quote from Nano Web, in writing or by email, or when Nano Web starts the setup at the customer’s request. A proposal is valid for [30 days], unless it states otherwise.

Nano Web makes SpaSlot available as an online service. At the start, Nano Web sets up the service based on the information the customer provides: rooms, time slots, prices, emails and branding. The customer places the booking widget on its own website using a single line of embed code; Nano Web helps with this.

Nano Web may improve and modify the service. If a feature that the customer relies on substantially is removed, Nano Web will give advance notice. [fill in notice period, e.g. 30 days]

• Monthly fee: € 129.95 per venue per month, excluding VAT. All features of the service are included.
• No setup fee and no commission: Nano Web charges no setup fee and no percentage on bookings.
• Multiple venues: for multiple venues, the price in the tailored proposal applies.
• Invoicing: Nano Web invoices the monthly fee [monthly in advance]. Payment [within 14 days of the invoice date / by direct debit].
• Late payment: if the customer does not pay on time, Nano Web sends a reminder. If payment is still not made, Nano Web may suspend access to the service after warning the customer in advance, and charge statutory commercial interest and reasonable collection costs.
• Price changes: Nano Web may change the monthly fee with at least [30 days’] notice. The customer may then cancel with effect from the date the new price takes effect.

The agreement runs on a monthly basis and is renewed by one month each time. The customer can cancel monthly by emailing info@spaslot.nl, [with effect from the end of the current calendar month / with a notice period of ...]. Monthly fees already paid are not refunded.

Nano Web may terminate the agreement with [three months’] notice. Nano Web may terminate the agreement with immediate effect if the customer uses the service in breach of the law or of article 8, or if the customer is declared bankrupt.

Nano Web makes every effort to keep the service as available as possible, but cannot guarantee that the service will always work without interruption or errors. Nano Web carries out planned maintenance at quiet times wherever possible. Nano Web resolves outages as quickly as is reasonably possible.

Support is included and is provided by email (info@spaslot.nl) and phone (+31 10 321 68 61). On working days Nano Web usually responds the same day; this is a target, not a guaranteed response time.

• The customer provides correct and complete information for the setup and keeps prices, times and house rules up to date.
• The customer is responsible for its own terms, house rules, cancellation policy and privacy statement towards guests, and for showing correct prices including VAT to consumers.
• The customer keeps login details confidential, gives staff only the permissions they need and reports any misuse to Nano Web immediately.
• The customer does not use the service for unlawful purposes and does not attempt to disrupt or circumvent the service.

The agreement for a visit is formed between the guest and the customer. Nano Web is not a party to it. The customer handles guests’ questions, cancellations, refunds and complaints. Guests’ online payments are processed by Mollie; [the customer has its own Mollie account for this and Mollie’s terms apply] [to be checked].

The data that the customer and its guests enter into SpaSlot remains the property of the customer. Nano Web only uses it to provide the service. The data is stored on servers in Amsterdam. The customer can export it at any time, for example as an Excel file.

For guests’ personal data, the customer is the controller and Nano Web is the processor. The parties enter into a data processing agreement for this, which forms part of the agreement. You can read more about this in our privacy policy.

After the agreement ends, the customer has [30 days] to export data. Nano Web then deletes the data, unless the law requires it to be kept longer.

All rights to SpaSlot, the software, the widget and the dashboard remain with Nano Web. For the term of the agreement, the customer receives a non-transferable right to use the service for its own venues. Logos, texts and photos supplied by the customer remain the customer’s property; the customer warrants that it is entitled to use them.

Nano Web’s liability is limited to direct damage and to no more than the amount the customer paid for the service in the [12 months] before the event. Nano Web is not liable for indirect damage, such as lost revenue, missed bookings or reputational damage, nor for outages at third parties, such as the payment provider or the hosting provider of the customer’s website. These limitations do not apply in the event of intent or deliberate recklessness on the part of Nano Web.

The customer must report any damage in writing as soon as possible, and no later than [period] after discovering it.

Nano Web is not obliged to perform if this is impossible due to force majeure, such as outages of internet or power supplies, outages at suppliers, or an attack on systems that Nano Web could not prevent with reasonable measures. If the force majeure lasts longer than [30 days], either party may terminate the agreement.

Nano Web may change these terms. Changes are announced by email at least [30 days] in advance. If the customer does not agree with a material change, it may cancel with effect from the date on which the change takes effect.

The agreement is governed by Dutch law. We first try to resolve disputes together. If that fails, the competent court in the district of Rotterdam has jurisdiction.

Questions about these terms?